FAQs

Jason VanLue *ORDER QUESTIONS* *What is the status of my order?* You can expect shipments based on the following formulas: * Standard Shipping: Order Processing 1-2 days + Shipping 3-5 days * Fed-Ex 2-Day: Order Processing 1-2 days + Shipping 1-2 days * International Airmail: "Contact Us":mailto:store@uggrecords.com for specific rates If your order seems to have been delayed, please "contact us":mailto:store@uggrecords.com *Residential & Weekend Delivery* We currently offer Saturday delivery as an additional option but it is not a standard feature of the Ugg Store. Additional charges may apply and weekend delivery may not be available to all locations. *Do you ship to international locations?* We are pleased to serve those abroad ordering from our store, we ship to most North American, European, and Asian countries. At this time we are limited in the number of countries we ship to in South America, Africa and the Middle East. If you do not see your country listed at check out time, you may "email us":mailto:store@uggrecords.com for further information. *SEARCHING QUESTIONS* If you have tried the search feature and are unable to locate what you are searching for please see below for some helpful tips in searching. * Avoid using punctuation marks such as commas (,), hyphens (-), ampersand (&) and apostrophes ('). * If the exact phrase you're looking for doesn't appear on the store, no results will be found. Please try searching using one word from the phrase. For example: "B" instead of "Vitamin B." * If your search still produces no results we may have discontinued that item or may have changed the name or location of that item. Please contact us at store@vitishealthcare.com for questions about products not currently listed on our store. We hope this serves you. *RETURN QUESTIONS* *Can I return an item?* You may return any item within 30 days of purchase for the following reasons: * The item was damaged upon arrival * You received the wrong item; or incorrect item was shipped *Please Note* : For a full refund, all items must be returned within 30 days of the purchase date and must be unopened in the original packaging with original seals still intact (if applicable). Products not returned in this manner will not be refunded. Please allow 30 days from date of return for refunds. *UPDATES* *How can I find out about new products?* We announce our newest resources, news, events, and other updates on our "main website.":http://www.uggrecords.com You can subscribe to our newsletter or sign up for a variety of feeds that will help you keep tabs with everything Ugg. *I DIDN’T FIND MY ANSWER HERE* Please "contact us":mailto:store@uggrecords.com and we will try to provide an answer to your questions as soon as possible. ORDER QUESTIONS What is the status of my order? You can expect shipments based on the following formulas: <ul> <li>Standard Shipping: Order Processing 1-2 days + Shipping 3-5 days</li> <li>Fed-Ex 2-Day: Order Processing 1-2 days + Shipping 1-2 days</li> <li>International Airmail: <a href="mailto:store@uggrecords.com">Contact Us</a> for specific rates If your order seems to have been delayed, please <a href="mailto:store@uggrecords.com">contact us</a></li> </ul> Residential & Weekend Delivery We currently offer Saturday delivery as an additional option but it is not a standard feature of the Ugg Store. Additional charges may apply and weekend delivery may not be available to all locations. Do you ship to international locations? We are pleased to serve those abroad ordering from our store, we ship to most North American, European, and Asian countries. At this time we are limited in the number of countries we ship to in South America, Africa and the Middle East. If you do not see your country listed at check out time, you may <a href="mailto:store@uggrecords.com">email us</a> for further information. SEARCHING QUESTIONS If you have tried the search feature and are unable to locate what you are searching for please see below for some helpful tips in searching. <ul> <li>Avoid using punctuation marks such as commas (,), hyphens (-), ampersand (&) and apostrophes (‘).</li> </ul> <ul> <li>If the exact phrase you’re looking for doesn’t appear on the store, no results will be found. Please try searching using one word from the phrase. For example: “B” instead of “Vitamin B.”</li> </ul> <ul> <li>If your search still produces no results we may have discontinued that item or may have changed the name or location of that item. Please contact us at store@vitishealthcare.com for questions about products not currently listed on our store.</li> </ul> We hope this serves you. RETURN QUESTIONS Can I return an item? You may return any item within 30 days of purchase for the following reasons: <ul> <li>The item was damaged upon arrival</li> <li>You received the wrong item; or incorrect item was shipped</li> </ul> Please Note : For a full refund, all items must be returned within 30 days of the purchase date and must be unopened in the original packaging with original seals still intact (if applicable). Products not returned in this manner will not be refunded. Please allow 30 days from date of return for refunds. UPDATES How can I find out about new products? We announce our newest resources, news, events, and other updates on our <a href="http://www.uggrecords.com">main website.</a> You can subscribe to our newsletter or sign up for a variety of feeds that will help you keep tabs with everything Ugg. I DIDN’T FIND MY ANSWER HERE Please <a href="mailto:store@uggrecords.com">contact us</a> and we will try to provide an answer to your questions as soon as possible.

2007-01-31T16:09:28-05:00

faqs 20766

2007-01-31T16:09:28-05:00

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FAQs

2007-02-13T15:26:29-05:00